Remotes

[laurieabd]

Model number on the stick is 3810X, SN: 225027355567. Remote no longer works. Have tried all same things others; batteries, connections, settings, etc. Phone remote is okay but want another remote control if possible.

[RokuKariza-D]

Hello @laurieabd

Thanks for letting us know about the issue you're experiencing.

Have you tried re-pairing your remote to your Roku stick? Please follow the steps below and see if that will resolve the issue.

1. Remove the power cable from your Roku device, wait 5 seconds and then re-connect the power cable.
2. Wait until your Roku device displays the home screen.
3. Restart your remote. If your remote uses standard batteries, restart your remote by removing and reinserting the batteries. If your remote is rechargeable, press and hold the pairing button for 20 seconds. The status light should slowly flash green, stop, then flash rapidly. When this happens, release the pairing button and your remote has restarted.
4. Press and hold the pairing button for 5 seconds until you see the status light begin to flash. If the light does not flash, charge your remote or replace the batteries.
5. Wait for 30 seconds while the remote establishes a connection with your Roku device.

Let us know how it goes!

All the best,
Kariza

[StreamerUser]

If what @RokuKariza-D  suggest doesnt work, and your SS+ is still within warranty (1 year), you can contact Roku CS about a warranty return/exchange:

chat/email/phone: https://support.roku.com/contactus/contact-options

Otherwise, purchase a replacement (RCAL7R) at Walmart/Best Buy/etc for $20 (or the Pro for $30):

https://www.roku.com/products/accessories/streaming-stick