Remote fails every few days; battery icon appears after reboot but battery at 88%
The remote started failing (non-responsive) recently; I rebooted and when the battery icon appeared I checked in Settings but it's at 88%. I have to unplug to reboot every other day now and the battery icon keeps appearing after reboot even though it's at a healthy level.
Re: Remote fails every few days; battery icon appears after reboot but battery at 88%
Yes, sorry I forgot to mention that but I did that the first time it happened. Now when it happens I just unplug power, wait a minute, replug and I'm good. But having to do this regularly now is annoying.
If you are still experiencing the issue, can you please provide us with the following information so we can further investigate:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
-photo/image of the issue you are experiencing
Once we have this information we will be able to pass it along to the appropriate Roku team to investigate further.