Remotes

[nurth]

The remote started failing (non-responsive) recently; I rebooted and when the battery icon appeared I checked in Settings but it's at 88%. I have to unplug to reboot every other day now and the battery icon keeps appearing after reboot even though it's at a healthy level.

[RokuDanny-R]

@nurth

Thanks for the post.

Have you tried re-pairing your remote to see if that resolves the issue you are experiencing?

For more information about how to re-pair your remote visit our Support page here: How do I resolve issues with my Roku® voice remote?

Please keep us posted what you find out.

Thanks,
Danny

[nurth]

Hi Danny,

Yes, sorry I forgot to mention that but I did that the first time it happened. Now when it happens I just unplug power, wait a minute, replug and I'm good. But having to do this regularly now is annoying.

[RokuDanny-R]

@nurth

Thanks for the follow up

If you are still experiencing the issue, can you please provide us with the following information so we can further investigate:

-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

-photo/image of the issue you are experiencing

Once we have this information we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny