Remotes

[Kelchehimi]

My remote is draining my battery every couple days. What’s the fix for this? 

Model 9102R

serial YL0069497475

[boogernose]

the fix is a new remote.

talk to @RokuDanny-R 

[DBDukes]

That's a Streambar, right? I have one of those, and don't have any issues with the remote. There are no headphones involved, so it can't be that causing the problem.

Shooting in the dark here, but how strong is the wireless/WiFi signal in that room. The remote is Wifi Direct, and will communicate with the Streambar on the same channel as the Streambar is connecting to WiFi. If the signal is weak, or has a lot of interference (from other networks on the same channel, for instance) it could make it work harder, draining batteries, but I've not seen Roku acknowledge that.

Perhaps others that have had the issue that was resolved may offer additional insight.

[RokuMary-F]

Hi @Kelchehimi,

Thanks for posting in the Roku Community.

Could you please provide the serial number of your Roku Streambar by going to Settings > System > About.

Please keep us posted.

Thanks,

Mary

[Kelchehimi]

YL0069497475

[RokuDanny-R]

@Kelchehimi

Thanks for the follow up.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny