Remotes

[Sprout]

Down button needs to be pressed very very hard to operate! What is being done by Roku to solve this issue? Restarting system provides no fix It is a problem with the mechanics of the remoteThis is a voice activated and not a simple model. 

[RokuHaz-M]

Hi @Sprout 

Thanks for letting us know!

Could you please provide me with a bit more information to help me assist you further? Specifically, I need the following details:

• What is the model number of the remote?
• When and where did you purchase the remote? Did it come with a Roku TV or a Roku device?
• What steps have you taken so far to troubleshoot the issue, aside from restarting the device? For example, have you changed the batteries or updated the software?

In the meantime, I recommend using the Roku mobile app as an alternative remote for your Roku device. It's free and you can download the app using this link. 

Let's work together on this!

Roku Community Team

[Sprout]

Model#3941X2  Changed batteries  updated software remote came with Roku express. I tried a remote from my other Roku express  Works perfect on the same tv! So it is not the tv or the batteries or the software. It is the mechanics of the remote ,Like all the others that have the same problem and have said the same thing.Takes more pressure applied to all buttons but the down button is terrible! The other remote a fly could land on the buttons and they would work this is really not that hard to understand.

[RokuHaz-M]

Hi again! @Sprout 

Got your point!

Just a quick heads-up: We need to gather that info to ensure that the issue isn’t related to the software or device. Since you mentioned that other remotes are functioning perfectly on your device, could you please share when and where you purchased this particular remote? Also, the model number of the remote itself.

Thanks for your understanding and patience!

Roku Community Team

[Sprout]

Model # 3941X2  serial SOHAK322NLR3  Still waiting for reply from Thursday reply?

[RokuHaz-M]

Hi there, Sprout!

Thanks for the update.

I sent you a private message, can you please check your inbox?

Cheers!

Roku Community Team