Hi there! @ms55
Thanks for letting us know!
To help me get to the bottom of this, could you please share a bit of information?
- Have you tried any troubleshooting steps to fix the issue? For instance, have you changed the batteries, re-paired the remote, or restarted the device?
- What’s the model number of your Roku remote?
- When and where did you purchase the remote? Did it come with a TV or a Roku device?
Looking forward to working together on this!
Cheers!
Roku Community Team
Haz M.
Roku Community Moderator