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Remote connectivity issues

We recently purchased the roku streaming stick with the voice remote. Ever since the purchase our remote has not worked properly and the past few days it has not worked at all. Luckily we still had our okd roku device and have been using it until we figure out what to do about the remote. It will say it’s paired, but the only functions that will work is the volume and power off buttons? Any suggestions?

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Community Streaming Expert

Re: Remote connectivity issues

As you've seen, the power and volume can work while nothing else does.  That's because they use IR and the other functions use RF.  It certainly sounds like it's not paired.  Can you connect to the stick using the Roku app on your phone/tablet?  If so, use it to go through the pairing process again.  If not, try this from @Tivoburkee :

You can also unplug the roku from its power for a bit, have the remote ready with battery door off and one battery in, now power the roku when the roku name stops bouncing put in the second battery and press and hold the pairing key for 3 to 5 seconds and release. Just let it communicate with roku it is all right if the light goes out in the battery compartment don't press anything until you get a big DONE onscreen.

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