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Sd16
Newbie

Remote causes sudden turn on of TV and constant scrolling.

How to get to chat support?

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RokuHaz-M
Community Moderator
Community Moderator

Re: Remote causes sudden turn on of TV and constant scrolling.

Hi there! @Sd16 

Thanks for reaching out!

It sounds like you're having trouble with your remote control, as it keeps turning the TV on and navigating on its own. To help me assist you better, could you share a bit more information?

  • What’s the model number of your Roku remote?
  • What steps have you taken to resolve this? For example, have you tried restarting the system or changing the batteries?
  • Have you tried using other remotes with your TV? If so, did they behave the same way?

In the meantime, I suggest getting the Roku mobile app as an alternative remote for your TV. Here's a link to download it for free. 

Cheers!

Roku Community Team

Haz M.
Roku Community Moderator
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