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Remote causes “clicking” sound but doesn’t do anything

The last few weeks our remote has repeatedly stopped working. Swapping batteries doesn’t help. Only solution is to reset the roku by unplugging it and plugging it back in. 

What makes it strange is the way it stops working: when you press a button, the tv makes the clicking sound it always makes, but nothing happens. So it is paired and communicating with the device. Just doesn’t control it. 

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Re: Remote causes “clicking” sound but doesn’t do anything

We have exact same problem with high-end Roku and it is getting worse.

So, where is the answer?

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Roku Guru

Re: Remote causes “clicking” sound but doesn’t do anything

Hey @jlc-2

Thanks for reaching out!

We would recommend starting with the troubleshooting steps available in this Support link: How to fix your Roku® voice or simple remote that is not working.

Let us know how it goes.

All the best,

Kariza D.
Roku Forum Moderator
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Community Streaming Expert

Re: Remote causes “clicking” sound but doesn’t do anything

Roku operating system version 10.5 added added a new "Power" item in the "Settings > System" menu for some of the latest Roku devices. The new "Auto power savings" item there will put your Roku device into a low power standby condition after a period of inactivity, such as when your tv has been turned off for a while.

Pressing a Roku control key on your Roku remote (not Power, Volume, or Mute which act on the TV, not the Roku) should bring the Roku out of standby and back to full operation. Pulling the power for a few seconds to restart the Roku will restore full operation as well.

If you have a "Settings > System > Power" menu item, deactivating any power saving options you find under "Auto power savings" will prevent your Roku from going into standby in the first place.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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