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Porembamike
Newbie
‎08-20-2022 01:54 PM

Remote battery indicator flashing with new fully charged remote

Hello,

 

My toddler decided to put our roku ultra remote in a glass of water the other day. Since then it was showing that we had a battery indicator of zero or low % on the screen. Replaced that remote with Roku Voice remote pro and removed old remote but I am still getting that battery indicator status on the roku ultra. Cleared the cache, reset the device and changed power cord location, same issue.

 

Anyone know how to fix this issue? Gets annoying quite quickly.

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makaiguy
Community Streaming Expert
‎08-20-2022 04:38 PM

Re: Remote battery indicator flashing with new fully charged remote

The Roku probably thinks the missing remote just can't communicate because the batteries are dead.

Have you tried Settings > Remotes and devices > Remotes

You should see an option for your new Voice Remote Pro (in use).  If you see an additional option, for your old remote, try clicking on it and then selecting "Forget remote" if it's offered.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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