Hello my remote back button is stuck. I've unplugged the Roku express twice and let it reboot. I've taken the batteries out of the remote and it is still hitting a phantom back button. I can barely get control of the remote to make it to the screen to do a factory reset. Can someone please reach out to me? Thanks
If your Roku (what model Roku is it, by the way?) is receiving a Back command when the remote batteries are removed, that says the Back signal is not coming from that remote.
Do you have another remote for that Roku whose Back button may be stuck or being pressed -- crammed beside a seat cushion perhaps?
Same question re a tablet or phone using the Roku app as a remote control.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X