I just got new WiFi installed and I lost my remote so I downloaded it on my phone but I can’t connect to it because it’s saying both devices need to be connected to the same WiFi but how can I get to the WiFi if the remote isn’t connecting?
You gotta have a remote to set up a Roku device on a network. We need the model number to direct you to the correct remote. The model number is on the device in tiny tiny tiny writing, or on the box.
DBDukesRoku Community Streaming ExpertNote: I am not a Roku employee.
If this post solves your problem please help others find this answer and click "Accept as Solution."