Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
That remote has to be paired. Do you have a working remote or can you use the Roku app on your phone/tablet? And, what is the model number from Settings->System->About or written on the Roku itself?
Roku Community Streaming Expert
Help others find this answer and click "Accept as Solution." If you appreciate my answer, maybe give me a Kudo.
