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Remote Only Partially Working

Hi, I've set up multiple Roku's but am stumped on this problem.  The remote is only partially working.  The volume adjusts and I can turn the TV off but nothing more.  I've already put in new batteries, unplugged and replugged the roku (and I did make some headway because the remote initially did not work at all).  I've also repaired the devices, I get the message on the TV that it's pairing, but I end up back in the same place. 

I also feel the TV lost its internet connection but I can't get the Roku remote to respond to anything else to get to the settings section.  

Any suggestions?  

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Retired Moderator

Re: Remote Only Partially Working


Thanks for the post.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using? In addition, what brand TV are you pairing your remote to?

With more information we will be able to assist you further.


Danny R.
Roku Community Moderator
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