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Sophfort33
Reel Rookie

Remote Issues- Sofabon Roku remote without another remote to pair it to

I have a Sofabon Roku remote that used to control my tv- volume, power, input, all of it. Now, it only controls the Roku part so I am unable to turn my tv on or off or use the volume buttons. These buttons definitely work because the light on the remote lights up but the tv does nothing. How do I fix this? 

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6 REPLIES 6
renojim
Community Streaming Expert

Re: Remote Issues- Sofabon Roku remote without another remote to pair it to

Do you mean Sofabaton?  Try http://sofabaton.com/support.html .

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Sophfort33
Reel Rookie

Re: Remote Issues- Sofabon Roku remote without another remote to pair it to

Yes I did but it’s a Sofabaton Roku Universal Remote that can control the TV and the Roku and all of a sudden mine doesn’t control the TV anymore, just the Roku. Need to pair it to the TV to control the power and volume but I do not have the original TV remote. 

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renojim
Community Streaming Expert

Re: Remote Issues- Sofabon Roku remote without another remote to pair it to

Sofabaton is not affiliated with Roku.  You'll have to contact them for help.

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Sophfort33
Reel Rookie

Re: Remote Issues- Sofabon Roku remote without another remote to pair it to

How do I contact them. Cannot find a number or email. 

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Tivoburkee
Community Streaming Expert

Re: Remote Issues- Sofabon Roku remote without another remote to pair it to

Is it this one:

 

SofaBaton R2 Universal Remote for IR Remote Control Replacement,13 Extra IR Learning Power Volume/Mu...

 

Its a learning remote, you teach the tv commands from the tv remote to the universal remote. 

Edmund
Roku Community Streaming Expert

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Strega
Roku Guru

Re: Remote Issues- Sofabon Roku remote without another remote to pair it to

There is an email address at the bottom of the page @renojim linked above.

 

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