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Jajan
Newbie

Remote Buttons not working

My Roku remote's power not working and the up arrow button is not working properly. I have to press hard to get it to work.  Does Roku replace these remotes?

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3 REPLIES 3
StreamerSue
Roku Guru

Re: Remote Buttons not working

@Jajan  Which Roku model do you own? When did hog purchase it?

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Tnix
Newbie

Re: Remote Buttons not working

I’m having the same problem. Can anyone help?

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renojim
Community Streaming Expert

Re: Remote Buttons not working

If your Roku device is less than a year old then the remote is still under warranty.  If it's older than that you'll have to purchase a new remote.  If you need help determining what remote you need post the model number of your Roku device displayed under Settings->System->About.

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