Remotes

[OakTree3D]

I purchased a Roku Streaming Stick+ over a year ago and it worked great for about the whole first year.  The batteries in the remote lasted me almost that full first year. Then a couple of months ago things changed. The batteries in the remote started to die quickly and I needed to change them every couple of weeks.  I have changed the batteries 4 times in about 2 months after originally getting almost a whole year our of one set.  It is frustrating to say the least. 

Is there a reason this would start to happen?

Is there anything I can do to remedy this issue?

[RokuMary-F]

Hi 

Thanks for the message.

Could you please send us your Roku account email address and the serial number of the Roku device from Settings> System > About.

Please keep us posted.

Thanks,

Mary

[OakTree3D]

Is there a way for me to Private Message this information to you?  I don't feel comfortable providing it in an open forum.

[AvsGunnar]

@OakTree3D 

Click on Mary's name...View Profile...Send this User a Private Message(PM)

[DR45221]

I am having the same issue...the power white light is flashing. I am cannot select anything on my remote. I have switched out batteries as well. Same issue. I cannot even turn off my tv without unplugging from the wall. Please help!! 

[jerry231]

My batteries in my remote need to be changed every 2 weeks is this normal of is something wrong with the remote.

[kjohnson1960]

We got a Roku 2 months ago and it needs new batteries once or twice a week. I hate this thing and intend to return it to Amazon. I've researched it now and it's a common problem Roku has known about for well over a year. 

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[4rham]

Hi and I hope I'm sending this to the right person, On Dec 30th 2020 I purchased the Roku Streaming Stick+ from Walmart. It is used in our bedroom so we only use it once or twice a week. Every time we use it we have to put in new batteries this been from day 1, It just eats batteries up. My Roko account is [personal information removed]. My Device ID is 225089265031  The remote Model # RC-EL1 and SKU # 3226000679. I so not see a serial number on the remote. The SKU # on the box is 3810RW and the Lot# is 2141021103

Anything you can do would be helpful

Thank you

Thurman Clark, [personal information removed]

[Myfunweb]

Hi-

I’m having a similar problem with my 3810X.

Please help.