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Re: Remote Finder on Ultra

Can you please provide us the following information:

-Roku device model 4670RW - Roku Ultra

-serial number YJ00FE434407

-device ID KXA08F43407

-software OS/version 10.5.0 4208-46

(these can all be found in Settings > System > About)

-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)

Never works with button press. Does work when accessing through menu.

-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) 07-480-529

-steps to reproduce the issue you are seeing

-when did you start seeing this issue? was this feature working previously?

Has never worked.


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Community Moderator
Community Moderator

Re: Remote Finder on Ultra

Hi @Zwarich,

Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.
Please let us know if there's anything else we can help you with.


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