Can you please provide us the following information:
-Roku device model 4670RW - Roku Ultra
-serial number YJ00FE434407
-device ID KXA08F43407
-software OS/version 10.5.0 4208-46
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
Never works with button press. Does work when accessing through menu.
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) 07-480-529
-steps to reproduce the issue you are seeing
-when did you start seeing this issue? was this feature working previously?
Has never worked.
Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.
Please let us know if there's anything else we can help you with.