ROKU stick + Remote needs to have power reset by removing and replacing battery connection almost every time I push buttons to perform a task. So mute or up down volume, pause, stop. Also batteries need to be replaced every few day. There is NO customer service help. As far as I can tell I have to just buy another streaming stick preferably one with service help. Certainly would not want to have a subscription with ROKU.
With regards to the battery drain, we've released an update to your remote that we believe will address the issue you are experiencing. Please perform a system restart from your Roku device to update your remote to the latest version. To do this, go to Settings > System > System Restart.
After you perform the system update, continue to use your device as normal and monitor the remote battery percentage listed under Settings > Remotes > About.
Please let us know if there's any difference after.