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Premier randomly stops responding to wifi remote.

Device - connected via WiFi - works fine, hardware remote works, video plays, etc.  My problem is WiFi remote service seems to stop working - neither official, nor unofficial apps can connect.  Have to reboot the device to get it working again, after which it works again for a random period - could be just hours, could be days - then it stops working again.  It feels very much like a server process that crashes & doesn't respawn.

This has been an issue for a couple months now.  Last update shows as Dec 9, which sounds about right for the start of this. It's a 4620X, software version 10.5.0, build 4208-29.

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Retired Moderator

Re: Premier randomly stops responding to wifi remote.


Thanks for the post.

Can you please specify the issue you are experiencing? Are you having issues with the physical remote for the Roku or are you trying to use the Roku mobile app?

With more detailed information, we will be able to assist you further.


Danny R.
Roku Community Moderator
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