Remotes

[Wally480]

Did all that still does not work 

[Wally480]

Rc918

[2Lancet]

It sounds like a battery problem. If you've recharged the battery and the problem persists, Roku should send you a new remote.

[RokuHaz-M]

Hi @Wally480 

Thanks for letting us know!

To help me get to the bottom of this, could you share some more details about the issue?

• When and where did you buy the remote? Did it come with a Roku device or a Roku TV?
• What steps have you taken so far to try to fix the problem?
• Do the buttons work sometimes, or do they not work at all? Were the buttons ever functional when the device was new?

In the meantime, I suggest using the Roku mobile app as an alternative remote for your device. It’s free, and you can download it from this link.

Hope this helps!

Roku Community Team