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Binge Watcher

Poor Customer Service related to remote draining batteries

On Jan 31 I was told I would receive a replacement remote in 3-5 business days.  It is well past that.  Yesterday I emailed the person who told me that and asked if there was any tracking information.

I never received a reply.  Really poor customer service.  It's bad enough you can't call Roku.  The least they could do is have an online live chat option.  I will not recommend ROKU to anyone because of this poor service.  And I see so many people complaining about the drained batteries.  There has to be a design flaw or a defective internal part or something.  They really need to get it fixed.  I'm not happy.

We've added an update to your support request #(5307147). To add additional comments, reply to this email.
Roku Customer Support

CS/CH-Pavithra Dhanakumar, Jan 31, 2022, 17:48 PST:

Thank you for contacting Roku. Your Roku player is in warranty. We will honor your replacement request and replace the <remote> in question. Please respond to this message completing / confirming the below details to initiate a replacement:


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