Poor Customer Service related to remote draining batteries
On Jan 31 I was told I would receive a replacement remote in 3-5 business days. It is well past that. Yesterday I emailed the person who told me that and asked if there was any tracking information.
I never received a reply. Really poor customer service. It's bad enough you can't call Roku. The least they could do is have an online live chat option. I will not recommend ROKU to anyone because of this poor service. And I see so many people complaining about the drained batteries. There has to be a design flaw or a defective internal part or something. They really need to get it fixed. I'm not happy.
We've added an update to your support request #(5307147). To add additional comments, reply to this email.
Roku Customer Support
CS/CH-Pavithra Dhanakumar, Jan 31, 2022, 17:48 PST:
Thank you for contacting Roku. Your Roku player is in warranty. We will honor your replacement request and replace the <remote> in question. Please respond to this message completing / confirming the below details to initiate a replacement: