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architectscott
Newbie
‎03-23-2023 07:08 AM

Pairing between Remote and Samsung TV is not stable and requires frequent re-pairing

Often - I will be watching a show via my Roku Ultra (does not matter what eg Youtube TV, Netflix, etc) and the power and volume buttons for my Samsung TV will stop working.  This requires me to re-pair the remote and the TV ... this happens a few times each week and it VERY annoying.  Any ideas??

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1 REPLY 1
makaiguy
Community Streaming Expert
‎03-23-2023 07:42 AM

Re: Pairing between Remote and Samsung TV is not stable and requires frequent re-pairing

Is your problem with a Roku Voice Remote that intermittently loses ability to send infrared Volume, Mute, and Power commands to the TV?

I've never experienced this problem with any of my Voice Remotes, but it has been reported that updating to the latest remote firmware version can fix the intermittent IR command problem. This can be done via a Roku "secret menu".

Caveat: So-called "secret menus" are not officially supported by Roku. They may not work with all Roku models, and they may be discontinued at any time.

  1. Go to the "secret" Platform Menu. To do this, hit the these buttons in sequence: Home five times, FF, Pause, RW, Pause, FF

  2. Go to RF Remote Menu

  3. Go to Over The Air (OTA) Update Men

  4. Go to OTA Firmware Update

  5. Update the firmware

  6. Exit

Solution source: https://community.roku.com/t5/Remotes/Roku-Voice-Remote-TV-Controls-Stop-Working-Potential-Fix/m-p/8...

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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