Remotes

[ihatethisPOS]

I paid $30 for a new remote last year, they only sell voice remotes which I didn't want but you have no choice. The POS only works maybe one time after clicking a button 100 times. Forget voice commands, that works zero times. So I complained and they sent a replacement which was equally POS garbage. I WANT MY MONEY BACK. there is no one to call, no one to email. I'm about to trash my roku stick and get an xfinity streaming box.

[RokuKariza-D]

Hi @ihatethisPOS

We do apologize for the inconvenience this has caused you.

For order-related issues, please reach out to our support team directly here: https://support.roku.com/contactus. They will be able to further assist you.

All the best,
Kariza

[ihatethisPOS]

The issue is that you sell a garbage product that was replaced with another garbage product. Then I spent 30 minutes on the website and couldn't find any way to contact support. I stopped trying with the pos remote last year during lockdown but now my phone is broken so I can't watch tv at all now. There is no way I'm paying another $30 for a piece of garbage non-working remote.

[ihatethisPOS]

could the problem be that my roku stick was purchased in 2017? Do your new remotes not work with old sticks? If so, shame on you. If I have to buy a new roku stick so I can have a remote, then I am definitely dumping roku in the trash.

[MilesT]

Try buyingva second hand remote (or streaming stick with remote) on eBay to replace broken one.

Can be cheaper, more certain to be effective.