Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ka1959
Newbie

Ordered new roku missing remote

Ordered new roku express from Amazon I doesn't have remote control included would like an free remote  if possible 

0 Kudos
2 REPLIES 2
StreamerUser
Roku Guru

Re: Ordered new roku missing remote

You need to report/return it to Amazon (they are usually very good with crediting/shipping a replacement quickly).

0 Kudos
Tivoburkee
Community Streaming Expert

Re: Ordered new roku missing remote

So it was sold by a third party on amazon, take it up with amazon and the seller? Roku is only responsible for devices actually sold by them. This wasn't. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos