Remotes

[tanostu7]

Batteries are completely new as in. I just bought them today after buying a TV that had the exact same problem. Is there something I’m doing wrong? I genuinely can’t tell. I’ve tried taking out the batteries unplugging the TV and trying to pair the remote without a pairing button. I can’t get past the language screen and my TV isn’t connected to the Internet because I just bought it. There’s no way I could use my phone as my remote either. What should I do?

[RokuCarly · Accepted solution]

Welcome, and thank you for posting here in the Roku Community, @tanostu7!

I appreciate you reaching out for support and reporting the issue you're currently experiencing with your physical Roku remote. I'd be happy to assist you with this.

In this case, kindly ensure that you've paired the remote successfully. You can put your Roku voice remote into pairing mode in two ways, depending on whether your voice remote has a pairing button. An on-screen confirmation message will appear when your streaming device finds your voice remote. 

If your voice remote has a pairing button, it will be located either on the back of the rack or under the battery cover. 

If your voice remote does not have a pairing button, press and hold the Back <- and Home buttons for 5 seconds or until you see the status light begin to flash. 

For reference, you can visit this support article dedicated to this: How to set up and pair your Roku Voice Remote

I hope you find this information helpful!

Best regards,
Carly

[Aznon]

Your instructions do not help.  I still cannot use Roku remote,  it has worked perfectly in the past but stopped working when we set up LG blue ray disc payer and tried to return to Hulu.  Do I need to be in hdmi 2 or 3 to pair  Roku remote?