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Judyfnp
Newbie

Ok Button On Remote Not Working

Sounds like Roku should be doing a recall. This is also happening to me. Too many less than 2 years old to be anything other than manufacturing defect. 

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RokuCarly
Community Moderator
Community Moderator

Re: Ok Button On Remote Not Working

Greetings from the Roku Community, @Judyfnp!

Thank you for letting us know about the inability of the OK button on your Roku remote to function. We'd be happy to find you the best resolution for this. 

Before we proceed, we'd like to gather further information about this so we can assess your remote concern better and provide an accurate resolution:

  • Which Roku player this was connected to?
  • Is this the remote that comes with your Roku player or was this purchased separately?
  • When and where did you purchase this?
  • Is this the only button you are having this issue with?

In the meantime, you may install the Roku Mobile app as an alternative to your physical remote. It has a private listening feature and works well with all of Roku's streaming devices. 

We'll be looking forward to your response!

Best regards,
Carly

Carly Y.
Roku Community Moderator
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