Remotes

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Kelogs1997
Newbie

Re: Why am i unable to find LG when searching for my TV brand during remote setup?

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It's been over 2 months and I'm still having this same issue. No matter what letter I search it says "no results found." Roku please fix your software this is ridiculous.

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Jerm
Reel Rookie

Re: Why am i unable to find LG when searching for my TV brand during remote setup?

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If you are having the same issue and are reading this, please post a reply. Maybe they will hasten their resolution when they see the true numbers of displeased customers.

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Molerj
Reel Rookie

Re: Why am i unable to find LG when searching for my TV brand during remote setup?

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Still waiting for the fix

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bbaldwin
Newbie

Can't set up remote for TV control (Vizio)

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I've got a new Roku Streaming Stick 4k+ and a Vizio TV. Everything is working except I can't set up the remote for TV control.

I go through the steps but whatever I enter for the TV brand it just tells me "No search results." I think I've entered in every possible first letter.

What can I do?

Dramegno
Newbie

Re: Can't set up remote for TV control (Vizio)

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I am having the same problem with my streaming stick 4k with my Samsung tv. I have noticed that despite the roku having an internet connection the brand search can not find any brands what so ever including all of the brands listed as examples on the brand search screen when there is nothing in the text field.

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makaiguy
Community Streaming Expert

Re: Can't set up remote for TV control (Vizio)

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I just set up a new Streaming Stick 4K+, and shuffled some remotes around between rooms so that I was reprogramming several remotes to control different tvs.

On all of them, when going into the setup routine using the remote to be programmed for the tv, (Settings > Remotes and devices > Remotes > Remote (in use) > Set up remote for TV control) the on screen instructions started off by telling me it had identified my tv brand, correctly in my case (one Samsung, one JVC).  Then I had the choice to just Continue, Change the tv brand, or Cancel.  Just choosing "Continue" went right into the setup routine without having to enter a brand name.  Maybe I was just lucky that it always identified my TV brand correctly.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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hector22x
Reel Rookie

Re: Can't set up remote for TV control (Vizio)

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Do you guys happen to have pihole? I do, and I only managed to make this work by temporarily disabling pihole, then resetting the Roku (I used the reset button on the underside of my Roku Ultra). After doing that, I went to Settings->Remotes & devices->Remotes->Enhanced Voice Remote->Set up remote for TV control. and it recognized the TV right away. (this method worked on two different Rokus)

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HELP64
Binge Watcher

Re: Can't set up remote for TV control (Vizio)

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What is a pihole?

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hector22x
Reel Rookie

Re: Can't set up remote for TV control (Vizio)

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Basically, a DNS level ad blocker. 

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ChRose
Newbie

Re: Why am i unable to find LG when searching for my TV brand during remote setup?

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To RokuDanny-R, Until there is an update, what should we do at this point in the setup?

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