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keh
Channel Surfer
‎05-26-2021 09:40 AM

No sound after update

WARNING:  PLEASE DON'T UPDATE YOUR TV WITH MAY 26 "FIX"....   This worked on one of my TVs, but has left the other TV  TOTALLY SILENT....NO SOUND COMING THROUGH WHATSOEVER!

Thank you, Roku, for taking me back to "silent pictures"!!!!!  Really , ROKU?????

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2 REPLIES 2
makaiguy
Community Streaming Expert
‎05-27-2021 07:30 AM

Re: May 26 Update to "fix" remote problems is now BLOCKING ALL SOUND ON MY TV!!!!

Have you tried a reset, not just an off/on cycle, but a system restart?

Menu path: Settings > System > Power > System restart

If that doesn't get it, try pulling the power plug for a few seconds and plugging it back in.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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RokuDanny-R
Retired Moderator
‎05-28-2021 12:45 PM

Re: May 26 Update to "fix" remote problems is now BLOCKING ALL SOUND ON MY TV!!!!

@keh

Thanks for the post.

Can you please provide more information about the issue you are experiencing? Have you tried the steps provided by @makaiguy to see if that resolves your issue? What troubleshooting steps have you already taken to try to resolve the issue?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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