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New replacement simple remote won't connect

I got a new simple remote and can't get it to connect to a roku streaming stick test used a simple remote that had the reset button inside the battery cover.  Do those old streaming sticks not work with the new simple remotes?

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Roku Guru

Re: New replacement simple remote won't connect

The Roku Stick models will not work with the standard IR-based Simple Remotes.  They will only work with WiFi-Direct (RF-based) Voice Remotes.

If your Roku Stick is a 3400 or 3420 model from 2012, keep in mind that both models are no longer supported and are considered “Legacy Products.”  I’d suggest replacing your Roku Stick model with either the 3820 or 3821 model from 2021.

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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Community Streaming Expert

Re: New replacement simple remote won't connect

@mnrotgr, the model number of your stick would help.  If it's purple (or model 3500) Roku no longer makes a remote that will work with it.

Roku Community Streaming Expert

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