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Reel Rookie

New remote not working - Roku setup incomplete

Hello, So I posted a few days ago that my old remote wasn't working and it always never used to get past the syncing part where you hold the setup button for 30 secs. I did get a new remote and that is not syncing with the Roku stick either. What else can I do? This is a model 3820X that I bought in November last year - serial number S08Y41962H4M. I have tried resetting Roku. The light blinks when I plug it in however after there is no light when I put the batteries in the remote and try to get them connected.

Please help !!

Appreciate the help in advance 



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Roku Guru

Re: New remote not working - Roku setup incomplete

Hey @knn9413

I hope you're doing well.

It looks like you were in recent contact with our Support team via email. We would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

Thank you for your understanding.

All the best,

Kariza D.
Roku Forum Moderator
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