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chuck7s
Reel Rookie

New Roku remote not working.

Just got a new remote and pulled the plastic and nothing works.  Not the on off or any other button.

Thanks

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5 REPLIES 5
RokuJohnB
Community Moderator
Community Moderator

Re: New Roku remote not working.

Hi @chuck7s,

Thank you for your first post here in the Roku Community!

We know the importance of having a functional Roku remote to control your Roku device. Help is here. Please check out this support article: Why is my Roku remote not working?

We hope you'll find this information useful. Please keep us posted if there's anything else we can do to assist you.

Best regards,
John

John
Roku Community Moderator
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makaiguy
Community Streaming Expert

Re: New Roku remote not working.

@chuck7s-

If "pulled the plastic" means  you pulled out the tab from the battery compartment on a Voice Remote that kept the batteries from draining during shipment, you still need to pair the Voice Remote to your Roku.

Here's a Roku article on pairing: https://support.roku.com/article/360011621473

You may find your Roku is only receptive to the pairing request from the remote for a short period of time after it starts up.  Try pulling the power to the Roku for a few seconds then plugging it back in and waiting for it to start up before reinserting the batteries in the remote and pressing the pairing button.  

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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chuck7s
Reel Rookie

Re: New Roku remote not working.

Doesn’t have a pairing button and instructions just said pull the tab and start using. There is no voice fy

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chuck7s
Reel Rookie

Re: New Roku remote not working.

I have been through that “article “ several times nothing remotely relevant except to identify what remote I have

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RokuJohnB
Community Moderator
Community Moderator

Re: New Roku remote not working.

Hi @chuck7s,

Thanks for keeping us updated!

Please be aware that we have sent you a private message here in the Roku Community.

We look forward to hearing from you soon.

Thanks,
John

John
Roku Community Moderator
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