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LAW1
Newbie

New 4K stick will not pair to it’s remote

 
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2 REPLIES 2
atc98092
Community Streaming Expert

Re: New 4K stick will not pair to it’s remote

This question has to be asked. Did you insert the batteries correctly? Some Roku remotes have the batteries inserted in the same direction, while others have one facing up and the other down. Look carefully in the battery compartment and see what the orientation should be. 

Dan

Roku Community Streaming Expert

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Tivoburkee
Community Streaming Expert

Re: New 4K stick will not pair to it’s remote

And are you using the included usb cable with the  bump in the middle? That's  what the remote actually  communicates with not the stick itself. 

Edmund
Roku Community Streaming Expert

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