Haha - well I wish my new remote would work with my old box, I could at least then just swap remotes and actually use the kit I bought... I got the old remote to work with the new equipment just fine, so I'm sure the stick itself is working fine.
I think when the kit works it absolutely is as simple as it's sold - at least that has been my experience of Roku hardware previously... When it works, it just works... When it's dead hardware out of the box however...
I want to use and set this stick up in a different property with a different network, so it's not as if I can just set it up at home and then use the mobile remote app either, as I'll still need a paired Roku remote to set-up the stick on the new WiFi network when I take it to the new property!
Such a shame because I had generally a good experience of Roku products with the Roku 3 I have... Other than the remote having some weird pairing/unpairing issues for a while until it was fixed in firmware... Having done a bit more searching on this forum it seems that the dead remote issue is pretty common though... Unless someone from Roku gets in touch about exchanging the hardware in the next day or so, I'll be returning both stick and remote next week for a refund - just waiting to get back to the office so I can print the returns label.
Would prefer to try and torubleshoot the kit I have rather than waste a load of packaging sending mostly good hardware around the country, but if that's not what Roku want to do then I can't force them!