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DeanO777
Reel Rookie
‎11-20-2022 11:52 PM

Needing to Reboot the Roku Device to Fix a Problem with the Remote Not Responding

Hello.

My Roku device, when not used for at least 24 hours, seems to stop responding to the Roku remote. Rebooting the Roku Device fixes the problem. Does this indicate that there is a problem with the Roku device or is there a problem with the software version? The Roku device is hardwired. Wireless should not be an issue.

System info 12:41 am

Roku account zzzzzzzzz@hotmail.com

Model 4230X - Roku 3

Serial number 4E652N070541

Software version 11.5.0 • build 4235-04

Uptime Roku support 1 day 4 hours 52 minutes

roku.com/support

IP address 192.168.1.67

Ethernet MAC address AC:3A:7A:80:A8:40

Wireless MAC address AC:3A:7A:80:A8:41

MicroS Card 10% used (0.8/7.8 GB)

 

BTW, attaching a picture does not seem to work here.

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2 REPLIES 2
renojim
Community Streaming Expert
‎11-21-2022 12:45 AM

Re: Needing to Reboot the Roku Device to Fix a Problem with the Remote Not Responding

You seem to be ignoring a possible problem with the remote like something as simple as dead/weak batteries or something more significant like a dying remote.  No, I can't explain why rebooting the Roku would fix it, but I'd start with the batteries.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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DeanO777
Reel Rookie
‎11-21-2022 03:43 AM

Re: Needing to Reboot the Roku Device to Fix a Problem with the Remote Not Responding

Thanks, but that is the obvious solution.

There are no problems with the remote after the Roku device is rebooted.

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