Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Need roku remote for SN5556DJ106824

Remote doesn’t work, tried all suggestions. Pls advise which remote to buy to replace it. Serial number of roku in title. 

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Community Streaming Expert

Re: Need roku remote for SN5556DJ106824

Serial number is meaningless to us non-Roku employees. What is the model number? If you can't find that, at least some basics. Is it a Stick? If so, is it the purple Stick? If it's the purple one, no replacement remote is available. If it's some other Stick (3600 or later), then any Roku player remote other than the basic IR remote will work. If it's a Roku player (not a Stick), then the basic IR remote works with all of them, and the WiFi Direct remotes work on many (but not all).


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