Remotes

[JRD34]

After this recent update my smart remote Stopped working tried to pair it back up but sits in pairing for five minutes and never pairs to the TV restarted TV try to again still didn’t work??

[RokuKariza-D]

Hello @JRD34

Thanks for the post.

We would recommend following the troubleshooting steps available in this Support link: How to resolve issues with your Roku® simple remote or Roku voice remote

If still no dice, please reply here with the serial number of the Roku device associated with the affected remote. It consists of 12 alphanumeric characters and can be found at the back or underneath the player itself.

Please keep us updated.

All the best,
Kariza