Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
John61
Reel Rookie

My remote won't connect to my Roku stick

Jump to solution

Ok so I factory reset my Roku stick because it just wouldn't connect to my wifi or my remote so I couldn't do anything, so when I did factory reset it, it just didn't pair to my remote so now I'm stuck on the language screen

0 Kudos
1 Solution

Accepted Solutions
Tivoburkee
Community Streaming Expert

Re: My remote won't connect to my Roku stick

Jump to solution

Disconnect the power from the Stick, wait a bit, plug back in when it comes back to language screen, press and hold the pairing button in the battery compartment for 5 seconds and release, let it communicate with stick. Don't press another key until you see a big DONE on screen. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

7 REPLIES 7
John61
Reel Rookie

Re: My remote won't connect to my Roku stick

Jump to solution

Model : 3820X

0 Kudos
Tivoburkee
Community Streaming Expert

Re: My remote won't connect to my Roku stick

Jump to solution

Are you using the included usb cable with a bump in it? That is the long-range wireless receiver, it is what the remote communicates with not the stick itself. No original cable, no remote control. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
John61
Reel Rookie

Re: My remote won't connect to my Roku stick

Jump to solution

Yes I am

0 Kudos
Tivoburkee
Community Streaming Expert

Re: My remote won't connect to my Roku stick

Jump to solution

Disconnect the power from the Stick, wait a bit, plug back in when it comes back to language screen, press and hold the pairing button in the battery compartment for 5 seconds and release, let it communicate with stick. Don't press another key until you see a big DONE on screen. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Cfb
Newbie

My remote won't connect to my Roku stick

Jump to solution

I keep getting the screen that tells me to go  to go.roku.com/remotehelp

0 Kudos
RokuERey
Retired Moderator

Re: My remote won't connect to my Roku stick

Jump to solution

Hi @Cfb,

Welcome to the Roku Community!

Thanks for letting us know about this issue. Could you tell us more about this? What are the steps to reproduce the issue? Does this happen when trying to play specific content or every time you're trying to use your remote?

Have you tried restarting your device from Settings>System>Power>System restart to see if the problem still occurs?

Let us know more about this so that we can start working on it. Thanks!

Regards,

Rey

ERey.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.