Remotes

[John61]

Ok so I factory reset my Roku stick because it just wouldn't connect to my wifi or my remote so I couldn't do anything, so when I did factory reset it, it just didn't pair to my remote so now I'm stuck on the language screen

[John61]

S/n:S090419K1NN8

[John61]

Model : 3820X

[Tivoburkee]

Are you using the included usb cable with a bump in it? That is the long-range wireless receiver, it is what the remote communicates with not the stick itself. No original cable, no remote control. 

[John61]

Yes I am

[Tivoburkee · Accepted solution]

Disconnect the power from the Stick, wait a bit, plug back in when it comes back to language screen, press and hold the pairing button in the battery compartment for 5 seconds and release, let it communicate with stick. Don't press another key until you see a big DONE on screen. 

[Cfb]

I keep getting the screen that tells me to go  to go.roku.com/remotehelp

[RokuERey]

Hi @Cfb,

Welcome to the Roku Community!

Thanks for letting us know about this issue. Could you tell us more about this? What are the steps to reproduce the issue? Does this happen when trying to play specific content or every time you're trying to use your remote?

Have you tried restarting your device from Settings>System>Power>System restart to see if the problem still occurs?

Let us know more about this so that we can start working on it. Thanks!

Regards,

Rey