Remotes

[mid_west_24]

Hi, My Roku remote made a loud POP sound, and vibrated in my hand. When I opened the battery compartment, there was liquid inside. I am looking for assistance, hopefully a new remote? Please reach out to me with next steps. 

Model: 3941x - Roku Express 4K+

Serial Number: X01600L9CKU4

Device ID: S07P2179CKU4

Thanks

[RokuMary-F]

Hi @mid_west_24,

Thank you for reporting this issue to Roku Community!

I'm sorry to hear about the issue you're running into but not to worry, I have passed along your information to our Support team. They will follow up and assist you.

We appreciate your patience for the time being!
 

Best regards,
Mary