Re: My Roku Express is not responding to remote (all new device)
There seems to be a rash of bad remotes with new devices. If you really have a simple remote (no TV controls) you can test it by pointing it at a digital camera like the one in a cell phone. You should see a flash on the screen coming from the end of the remote when you press a button. If there's no flash try new batteries. If still no flash and/or no response from the Express, return it.
Roku Community Streaming Expert
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Be sure your batteries are installed with flat end of the battery contacting the spring, as indicated by the diagram molded into the battery compartment.
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