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Greguser
Newbie

My ROKU skips tiles and doesn't move one by one tile or option menu

I have checked all the buttons and they are not stuck.  Do you have another recommendation?

 

20 REPLIES 20
Max1001
Reel Rookie

Re: My ROKU skips tiles and doesn't move one by one tile or option menu

I have the same issue too - of the 4 ROKUs I have, 3 are doing it.

it is really frustrating. 

I think there was a defective software update....since I have one that is working correctly.

Anyone have suggestions?

sgjohn61
Newbie

Re: My ROKU skips tiles and doesn't move one by one tile or option menu

I am having the same problem, but it appears to be only with DIRECTTV, Netflix, MAX, Prime all seem to move between tiles correctly.

sgjohn61
Newbie

Re: My ROKU skips tiles and doesn't move one by one tile or option menu

I am having the same issue, but is only with directtv. Netflix, Prime and Max all work correctly.

RokuERey
Community Moderator
Community Moderator

Re: My ROKU skips tiles and doesn't move one by one tile or option menu

Hi @Greguser @Max1001,

Greetings from the Roku Community!

We appreciate you letting us know about this issue. We'd like to know more about this.

Could you tell us what Roku device this is? If so, how are you powering it—to a wall outlet or directly to a TV USB port? Also, when did you start seeing this behavior?

With more understanding about this, we'll be able to provide you with an accurate solution.

Best regards,

Rey

ERey.
Roku Community Moderator
0 Kudos
EF8
Newbie

Re: My ROKU skips tiles and doesn't move one by one tile or option menu

I'm having the same problem (skips tiles ...).  The problem started within the last 5 days.  I put in new batteries, but that had no effect.  The arrow buttons do not feel like they're sticking.  I have a model RC80.  The firmware noted is 9.02.01.68.  Advice would be appreciated.

--EF

MichaelP1
Newbie

Re: My ROKU skips tiles and doesn't move one by one tile or option menu

I had the same problem tonight (worked fine last night). Final solution: I unplugged and restarted the Roku. Yep, the old turn it off and back on. It was very frustrating, but seems to be resolved. 

Max1001
Reel Rookie

Re: My ROKU skips tiles and doesn't move one by one tile or option menu

Some more details....my ROKU Devices (all 4 are the same):

- Type (all 4): 3820X - Streaming Stick 4K

-Power (all 4): Plugged directly into the USB port for power.

-Duration (3 of the 4): This has been going on for about 2 weeks.

 

 

0 Kudos
Redmorn
Reel Rookie

Re: My ROKU skips tiles and doesn't move one by one tile or option menu

@MichaelP1 This worked (unplugging and waiting a couple seconds and plugging it back in)! Thanks! Was my last resort, it was really starting to get frustrating. 

NeilNYG
Channel Surfer

Re: My ROKU skips tiles and doesn't move one by one tile or option menu

I have the same issue, but it only happens in the Max channel.  What is going on???  It's unusable.

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