Remotes

[Kel3154]

In order to get the left arrow button and okay button to respond I have to push them repeatedly extremely hard. I have re-paired it and nothing helps. Is this a normal issue with this Roku remotes or is my remote defective?

[RokuTakashi]

Hi, @Kel3154 

Welcome to the Roku Community.

I understand the issue you've experienced with your Roku remote, where the left arrow and OK button only respond when pressed firmly. I'm here to gather more details to assist you further.

Tell us more...

• What specific Roku remote model are you having issues with?
• When did you first notice the issue occur?
• Have you tried any troubleshooting steps aside from the one you mentioned in your post?

The more details you provide, the better I can assist you.

Thanks,
The Roku Community Team.

[Kel3154]

Model RC-OS1

We have only had the Roku for a few weeks now.  Maybe 3 and the remote was this way from the beginning. It’s like the left arrow button and okay button become unresponsive. I wind up having to push it hard multiple times before it will respond. 

The only troubleshooting I’ve seen for this issue is to re-pair it so that is all I have tried. 

[RokuTakashi]

Thanks for the update, @Kel3154 

I have sent you a private message here in the Roku Community.

Check your inbox since I have reached you from there.

Thank you for your continuous understanding.

Best,
The Roku Community Team.

[Kel3154]

I replied to the private message yesterday and have yet to hear back. 

[RokuTakashi]

Hey, @Kel3154 

Thank you for responding to my private message!

I have replied and look forward to your continued engagement.

I appreciate your support and cooperation.

Best,
The Roku Community Team.

[Kel3154]

well it seems you only reply back to private messages after I say something in the open community so you ask for my email in the first message and I gave it to you. You asked for it again in the second message and I replied back with the same answer. I would appreciate a response back to try to resolve the remote issue.