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LG100
Level 7

Re: Lack of support from Roku

New remote came. Paired easily and works great. Good job Roku

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Lack of support from Roku

@Roadapples

Thanks for the post.

Can you please specify the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
mastrovikram
Level 7

Re: Lack of support from Roku

WORST SUPPORT EVER RECEIVED. 

They have been ending my chat again and again without any proper reply. Please take Immediate action.

@RokuDanny-R 

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Iona-D
Level 14

Re: Lack of support from Roku

@LG100 wrote:

New remote came. Paired easily and works great. Good job Roku!

There is hope for Roku yet!  Nice to read of a resolved issue for the user.

0 Kudos
DeeZee74
Level 9

Re: Lack of support from Roku

You did get my third DM correct? The one with the pics... It doesn't seem that link is working as you never reply that you've gotten it

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RokuDanny-R
Roku Employee
Roku Employee

Re: Lack of support from Roku

@mastrovikram

Thanks for the post.

If you were in touch with our Support team recently and still need further assistance, we would continue to reach out to them as they would best be able to assist you moving forward.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Lack of support from Roku

@DeeZee74

Thanks for the post.

I have yet to receive a private message (PM) from you.

For more information about how to send a PM, visit our Community post here: Welcome to the Community


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos