Remotes

[KMN6126]

I just bought (a week ago!!!) the Ultra Light (switching from Express) for the sole purpose of the private listening option.  I think I got a bad remote because the remote does not recognize when I plug the earbuds into the remote and does not work!  It does work with the mobile app, but does not work when plugged into the remote.  But I specifically bought it for the remote feature.  Could my new remote have a bad earbud jack?  This is so frustrating - I would have never spent the money on a new Ultra Lt Roku if I new it would not work.

[renojim]

Try pairing your remote again.  Go to Settings->Remotes & devices->Set up a new device.

[Tivoburkee]

The older Ultra LT is down to $30, that's about what new remote would cost. 🙂

https://www.walmart.com/ip/Roku-Ultra-LT-HD-4K-HDR-Streaming-Device-with-Ethernet-Port-and-Roku-Voic...

[KMN6126]

Thanks for your message.  I did try re-pairing the remote several times.  The remote itself works great --- but not the earbud part of it.  The earbuds work in my phone and other devices....so I am assuming that it is a bad earbud jack on the remote.

[KMN6126]

Thanks but, I just bought the newer version of the Ultra LT and don't think I should have to now buy a new remote for something I just bought. I am going to try to see if ROKU will make this right.

[Tivoburkee]

The Roku LT is Walmart Exclusive, it should be walmart who makes it right. Do factory reset, take it back for an exchange.