Remotes

[Kood1]

I now have 2 voice remote pros that the volume does not work consistently. 
I just had one replaced (5 months old) as it wouldn’t take a charge at all, and this one controls the volume for a very short time before it fails. 
my estimate that they both only work for 5-10 minutes before they fail. 
Are there any universal remotes that work with Roku? They should stop selling them until they correct the problem.

[RokuJechealR]

Hi @Kood1,

Thanks for taking your first post to the Roku Community!

We understand that you are having an issue with the Roku remote. We're sorry if you are having this issue, and we'd like to know more about how we can help.

In order to resolve this, we would recommend taking a look at our Support page to troubleshoot the remote issues: How to fix your Roku voice or simple remote that is not working.

If the steps provided on the Support page still aren't helping, please keep us posted, and we will be able to assist you further.

All the best,

Chel

[MS21]

I have a Roku 4K Streaming Stick 3820x software 12.5.0 build 4178-CU  Voice Remote Pro RC 795 Firmware rtn.4244.

I have an older Panasonic TV - I had intermittent loss of volume and mute functions on my prior remote (Voice remote) when I replaced that remote the issue was resolved.   -  now after about a month the issue returned.   I tried EVERYTHING - resetting the streaming stick, repairing the remote, using a different HDMI port, etc., etc.    - but nothing helped.

I still lose volume and mute functions intermittently.   Sometimes when I plug it in to charge that helps for a few minutes, I do not know what is causing this issue - I never lose control of the power function, nothing is blocking the TV IP -.

This is very frustrating and it seems like there are a lot of people out there with this issue but no one has provided a solution that works - 

Please help!!!

[RokuCarly]

Warmest welcome here in the Roku Community, @MS21!

We appreciate you for bringing this to our attention and regret to hear about the experience. 

No worries! We'll request additional reinforcement from our Support team regarding this matter. With this being said, kindly check your inbox as we have sent you a PM. 

Best regards,
Carly