Remotes

[Jeanie781]

Our remote stopped working some time ago. We have been happy using the Roku remote app on my phone.  But Roku stopped working.  I rebooted it and now what I see on the TV is "Pair your remote" showing me to hit a button on a remote, not a phone app.

I have uninstalled the app so that it would pair up.  The phone app is on the right WiFi network.  But I guess the TB is not and I can't navigate off the "Pair your remote" screen to get to home, account or setup on the TV.

I'm obviously one step above or below a Luddite, so please be clear when giving me directions as to whether I should do a certain step to the TV, the phone app, or whatever.

Thanks for your patience!

[RokuDanny-R]

@Jeanie781

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[hamlifer]

I just got my Roku today and I'm having the same issue. I've done all the troubleshooting steps, rebooted everything multiple times and I get the same thing. 

[renojim]

@hamlifer, have you tried new batteries?  Some people have reported that the batteries they received with their new Rokus were no good.