Remotes

[robertnsamuel]

Hi Danny,

The details for my Roku are below.

Model - 3810EU

Serial - YH00D2029301

Device ID - 23506D029301

Thanks,

Rob

[jhassan007]

This does not work

I have three Roku sticks and  my batteries last no longer than 5 days

Considering switching to another supplier Google or Amazon if this doesn't get fixed very soon

[Eddie_T]

Why can't ROKU just send s a free replacement remote. Since ROKU sells a lot on Amazon I wonder if a complaint to Amazon CS could help. Other wise we could just turn these forums into a Fire Stick recommendation, also youtube and facebook.

[jhassan007]

The three solutions that roku posted DO NOT WORK!

I have three sticks and  y batteries are being drained with a week.

I tried the wall outlet as suggested and was a waste of time

Did the System restart and that also didn't work.

Seriously Considering switching to either a Amazon or Google sticks as this has taken way to much time to fix with zero customer service from Roku

[Eddie_T]

Send a replacement remote for 3800RW  to the address on file for serial number;

YF009D358675

[VB2K]

Streaming Stick+   YHOOE6391861 Build 4209-50
Remote: RC339 firmware:2.01.19.108

[Praveens10]

I have a 3810X streaming stick+. The remote is consuming battery excessively. First (original) batteries  lasted about 2 months. The new ones are gone less than 2 weeks. The serial no is YHOOEY611214.

Please advise what to do?

[RokuDanny-R]

@VB2K @Praveens10 

Thanks for the post and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[MeliP]

I am having the same issue. What’s the fix because this is getting expensive! 

[JoelJoel]

I have a solution but you won't like it.  Switch back to a non-voice-enabled Roku remote without volume control.   Roku sent me a replacement WITH voice and volume but I haven't even bothered trying it.