The remote for the Roku Ultra I got 3 months ago has started working part time. Sometimes it will turn on everything and work fine. Lately it will not increase or decrease the sound. It has a full charge, but if I plug in the charger the remote starts working. After I unplug the charger (maybe one minute) it will still work for a few minutes, if I continue to watch TV it will stop working again. sometimes when I hit the power button it will not come on, until I hit some of the other buttons.
Note that remotes do not have serial numbers. When serial number is requested, Roku suggests you enter the serial number for the Roku unit you are using the remote with.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X