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Help with remote setup no remote and app not working

My dogs ate my remote. I can’t get the roku remote app to connect. I bought a new remote but the instructions tell me I need to go into the settings and select remote to pair it only I can’t.  Help?!?!?

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Re: Help with remote setup no remote and app not working

What is kind of roku you have, roku tv, roku stick, or roku console? Model number of roku and the new remote? 


Unplug the power from the roku, wait a bit plug it back in, when it stops bouncing, press and hoild the pairing button in the battery compartment for 5 seconds and release, let it communicate with the roku, it alright if the light goes out, don't touch a thing until you get confirmation its paired with big DONE on screen. 

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