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Brian14
Newbie

Half of buttons on Brand new replacement voice remote not working

I just got the roku voice remote a day go and from the box half the buttons don't work. (home button, down button, right side buttons, mute button ext) 

Tried letting it charge with no luck. Any help would be much appreciated.

thank you. 

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2 REPLIES 2
DBDukes
Community Streaming Expert

Re: Half of buttons on Brand new replacement voice remote not working

@RokuDanny-R @RokuMary-F @RokuKariza-D 

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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RokuMary-F
Community Moderator
Community Moderator

Re: Half of buttons on Brand new replacement voice remote not working

Hi @Brian14,

Welcome to the Roku Community!

We appreciate your patience regarding this matter. I understand that your new Roku Voice remote.

Have you tried unplugging your Roku device and re-pairing your remote to see if you are still experiencing the same issue?
For more information about how to pair your remote, visit our Support page here: http://go.roku.com/remotehelp 

If you are still having any issues with your Roku remote after following these steps, please provide the serial number of your Roku device so we can assist further.

Best regards,
Mary

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