We appreciate your patience regarding this matter. I understand that your new Roku Voice remote.
Have you tried unplugging your Roku device and re-pairing your remote to see if you are still experiencing the same issue?
For more information about how to pair your remote, visit our Support page here: http://go.roku.com/remotehelp
If you are still having any issues with your Roku remote after following these steps, please provide the serial number of your Roku device so we can assist further.